Policies & License

1. Personal Display License

When you purchase digital artwork or subscribe to the wallpaper club from CTS Design Studio, you are granted a non-exclusive, non-transferable, revocable personal display license. All intellectual property rights, copyrights, and original asset ownership remain with CTS Design Studio and Dylan Hall.

Restrictions and exclusions:

• No physical printing: This license covers digital display only. Commercial or fine-art physical reproduction, giclée printing, merchandise, posters, and apparel are prohibited without a separate written print license.
• No commercial reuse: You may not use studio artwork in commercial advertising, client-facing branding, products, games, video broadcasts, or software distributions without a separate commercial agreement.
• No redistribution or resale: You may not redistribute, share, sublicense, resell, or host the raw digital files on public file-sharing networks, torrents, or wallpaper repositories.
• No generative AI training: Studio artwork may not be ingested into, used as training data for, or processed by public or proprietary artificial intelligence training pipelines.

For custom commercial licensing or print rights, please submit a written quote request through our project brief form.

2. Delivery & File Fulfillment

Our checkout is not open yet. Previews and locally saved briefs are not orders. When purchasing is available, the product listing and order confirmation will state the files, formats, compatibility and delivery timing included in your purchase.

• Digital delivery: Paid files are provided through private download access after payment is verified. Delivery may use an automated email or manual support; do not assume every preview offers instant downloads. Standard, unscheduled artwork orders have a 24-hour delivery target after payment confirmation.
• Scheduled gifts: A selected gift date uses 09:00 UTC. The recipient cannot open the paid gift before that time; delivery processing may follow shortly afterward. Leave the recipient email blank if you prefer to share the private link yourself. Keep that link private: anyone holding it may be able to open the gift.
• Included files: Only the sizes, formats and extras stated on the purchased listing are included. Mobile, ultrawide, icon and source-file packages are not included with every artwork. Enhanced or upscaled files are not represented as native-resolution originals.
• Download problems: Contact support with your order reference if a link expires, files are missing or an archive fails to open. We will help restore access or supply working files. Never send card numbers or passwords.
• Prepaid club gifts and custom work: Club gifts cover only the stated prepaid term and do not renew automatically. Monthly drops and custom commissions follow their separately disclosed delivery schedule.

3. Refunds & Cancellations

After delivery: Change-of-mind purchases are generally final after digital delivery, subject to applicable consumer rights. Missing, defective or materially misdescribed files are not excluded: contact us for a correction, replacement or the refund or price reduction applicable to your purchase. We do not require you to waive rights that cannot legally be waived.

International consumer rights: Mandatory cancellation, withdrawal and digital-content remedies in your country still apply. Where an early digital-supply exception requires express consent and acknowledgement of losing a withdrawal right, a policy link or payment alone is not that consent. Unless the required steps have been completed, CTS does not rely on that exception to reject a withdrawal request.

Custom commissions: The written quote sets the scope, milestone schedule, deposit and cancellation charges before payment. The standard payment split is 50% upfront and 50% at completion. Any deduction for work or setup must be disclosed, justified and permitted by applicable law; an entire deposit is not automatically forfeited.

Requesting help or a refund: Use the support contact below, or reply to your CTS order email, with the order reference and a short explanation. A gift recipient may report a problem; purchase refunds go to the original payer and payment method. Approved refunds are processed through the payment provider; the time until funds appear depends on the provider and issuing bank. Refunded paid-download access may be revoked.

4. Privacy & Personal Information

CTS Design Studio is operated by Dylan Hall / Core Tech Solutions. Use the support contact below for privacy questions and requests. This notice describes the current site and the information needed for enabled purchasing and delivery features.

• Local drafts: Typing into a brief builder or estimator is processed in your browser. Downloading a brief saves a file on your device; it does not submit the brief or send your contact details to CTS. Submitting a form, starting an enabled checkout, or sending us the saved file does transmit the information you provide.
• Requests and waitlists: Submitted information can include your name, email, optional phone number, project details and selected plan. Netlify Forms processes hosted form submissions. We use project details to answer your request and waitlist details for the launch or drop updates you signed up for. Request removal through support; gift details alone do not sign anyone up for marketing.
• Orders and payments: Square processes payment details through its checkout. CTS may receive order and payment identifiers, payment status, amount, currency and customer information needed for fulfillment, accounting, refunds and support. Do not enter card details in CTS message fields. See Square's privacy notice for its processing.
• Gift recipients: The purchaser supplies the sender and recipient names, purchaser email, optional recipient email, gift message, wrapping choice and send date. We use these to prepare and deliver the gift. Paid gift records also track opening and collection acceptance to restore the experience on return. Download requests validate entitlement and payment status. Only provide recipient information you are entitled to share, and avoid sensitive information in messages.
• Service providers: Hosting, form handling and private gift storage use Netlify; payments use Square. When enabled, delivery uses CTS email automation and its configured email provider. Necessary data is shared with providers to operate these services; it is not correct to describe this as no third-party sharing. We do not sell gift or waitlist contact details.
• Technical information: Hosting and payment services may process IP addresses, browser/device information and request logs for delivery, security and fraud prevention. Private gift links are access credentials and may appear in browser history or request logs; do not post them publicly.

Purpose, retention and your choices

We use information to answer requests, perform purchases and delivery, maintain security, resolve disputes and meet accounting or legal duties. Where applicable, the processing bases are steps requested before a contract and contract performance; legitimate interests in support, gift delivery and security; legal obligations for required records; and consent for optional marketing where required.

We retain information only as needed for those purposes: enquiries while handling the request and necessary follow-up; waitlist details until removal is requested or the list is retired; gift/order records while providing access, support and resolving disputes; and financial records for applicable legal retention requirements. Some records may need to be retained after a deletion request. Contact us about your specific records.

Depending on your location, you may have rights to access, correct, delete or receive a copy of your information, restrict or object to processing, withdraw marketing consent, and complain to your local data-protection authority. Contact support to exercise these rights. We may need proportionate verification; do not send identity documents unless requested through an appropriate secure channel.

CTS operates from the United States, and service providers may process information in other countries. Applicable transfer safeguards and provider arrangements must be confirmed before international sales are enabled. Purchasing remains closed while delivery and these launch arrangements are verified.

5. Inquiries & Support

For questions regarding existing orders, file re-downloads, commercial licensing inquiries, or custom design quotes, call or text Dylan Hall at 405-363-8317, or use the contact options at CTS Core Tech Solutions ↗.